Refund and Returns Policy

LeenBellens.com is operated as a hobby activity by a private individual. All products are sold occasionally and in limited quantity.

We take pride in our work and aim to provide high-quality printed photographs. This policy explains how refunds and returns are handled.

Made-to-Order Products

All photographs are printed on demand, according to the size and style chosen by the customer.
Because products are made-to-order and personalized:

• The standard 14-day EU withdrawal right does not apply once production has started.
• Orders may only be cancelled before printing begins. If you wish to cancel your order, contact us as soon as possible via e=mail at leen@leenbellens.com.

Refunds & Returns

We accept refunds or replacements only in the following cases:

• The product is damaged during shipping
• The product is defective
• The wrong item was sent

Refunds or replacements will not be provided for:

• Change of mind
• Minor colour differences due to screen display
• Selecting the wrong size or print

How to Request a Refund or Replacement

1. Contact us within 7 days of receiving your order via email at leen@leenbellens.com
2. Include your order number and clear photos of the issue
3. We will review your request and, if approved:
   • Send a replacement at no additional cost, or
   • Refund the purchase price

Please note: shipping costs are not refundable, unless the item is damaged or defective.

Damaged or Defective Items

If your print arrives damaged or defective:

• Keep the packaging for evidence
• Take clear photos of the item and packaging
• Send them to us along with your order number

We will investigate and provide a replacement or refund as soon as possible.

Shipping for Returns

If a return is required:

• We will provide instructions on how to return the item
• Please use a secure shipping method; we cannot be responsible for items lost in transit during a return

Hobby Store Notice

As this store operates as a small-scale hobby activity:

• Our production and shipping times may vary slightly
• We appreciate your understanding for minor delays
• Our aim is always to ensure you are happy with your purchase

Contact

If you have questions about this policy or a specific order:

Email: leen@leenbellens.com
Name: Leen Bellens
Location: Gothenburg, Sweden